Shipping Policy
The standard shipping policy for Pharmox is as follows:
  • Orders received prior to 4:30PM EST*, Monday through Friday, will be processed and shipped the same day in most cases. Orders placed after our cut off times will be shipped the following business day. Orders placed on Saturday, Sunday and company-observed holidays will be shipped the next normal business day.
  • Pharmox’s order minimum is $125.00. All minimum orders are shipped freight pre-paid at company expense. Refrigerated products Thursday through Sunday will be shipped the following Monday. Pharmox reserves the right to change or modify this policy at any time and may make exceptions as deemed necessary.
*Excluding orders held for Credit or Compliance Review.
Return Policy
By returning merchandise, you are certifying that the specific product(s) were purchased directly from Pharmox ; that product(s) have been stored properly at a temperature indicated on the product label and in the original bottle; bottles have never been opened and drug product(s) have never been repackaged, in compliance with the Prescription Drug Marketing Act.
  • Returns are only accepted on purchases made directly from Pharmox.
  • Returns are only accepted from the original purchaser.
  • Credit will be based on the current selling price or original invoice price, whichever is lower, adjusted for terms discounts, rebates, free goods, etc. if applicable.
  • Credit will be issued within 30 days of receipt. No deductions may be taken prior to that time. All credits will be issued in the form of a credit memo, no checks will be mailed.
  • Sales representatives cannot authorize return of products or pick up merchandise. All returns must be authorized by a manager.
NO CREDIT will be given for the following:
  1. Any product purchased as short-dated or close-out inventory.
  2. Controlled substances.
  3. Refrigerated products.
  4. Brand Products.
  5. Products shipped back to Pharmox with lot numbers other than what the customer has received from Pharmox Pharmaceutical.
  6. Opened or partial bottles; Repackaged products or products not in original sealed container.
  7. Packages that arrive at our distribution center without a return authorization form.
  8. Merchandise sent to our distribution center that has not received prior authorization. Such items will not be returned and will be destroyed.
  9. Product defaced with stickers, price marks, knife cuts, etc.
  10. Damaged merchandise due to improper storage and handling, re, ood, heat, cold, water, smoke, catastrophe or bankruptcy sale, or purchased or otherwise obtained in violation of any Federal, State or local law or regulation.
  11. Free goods.
  12. Merchandise returned by a customer that has not made a purchase for a period of two months or longer.
  13. Freight unless the return is a result of our error.
  14. Any product purchased greater than 14 days of receipt of invoice
    • Contact your Account Manager at (888) 628-5752 to request a return authorization form for any items you wish to return for credit. To ensure proper processing, you must supply all pertinent item information, invoice numbers, lot numbers and
      expiration dates.
    • All authorized returns may subject to a 20% restocking fee or $20 charge, whichever is greater. Returns will only receive
      Authorization if requested within 14 days of the invoice creation date
    • Return Authorization form must accompany the returned merchandise.
  • Shipping errors must be reported within 48 hours of receipt and are returnable for full value at our freight expense.
  • Pharmox will provide a call tag for returns due to our error. Please note these tags are only valid for 10 days and may only be used for products shipped in error.

Pharmox LLC provides the Website for informational purposes and nothing contained on the Website constitutes medical or pharmaceutical advice. The information is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Website.

Pharmox LLC provides the information on the Website “AS IS,” and makes no warranty or representation, and disclaims any warranty or representation that the Website contains no errors, is up-to-date, is otherwise accurate. Pharmox LLC disclaims all warranties of merchantability and fitness for a particular purpose. The Website user assumes all risk from his or her use of the Website.


You agree to defend, indemnify, and hold harmless Pharmox LLC and its affiliates, employees, partners, and officers from any claim made by a third party arising from and against any and all actions, causes of action, liabilities, claims, suits, judgments, liens, awards, and damages, or any kind or nature whatsoever, related to your use of this Website, including without limitation all costs, expenses, and attorneys’ fees, including those related to the establishment of this indemnification, whether or not specifically awardable under court rules.

Payment of Fees

When you elect to enter a form of payment, you agree that: (i) you will fulfill your obligation to pay for the product or service by the date on which payment is due; (ii) any payment information you provide is true and accurate; (iii) you are authorized to use the payment method you provide; (iv) we have permission to retain the payment information and method submitted by you and your issuing bank or the applicable payment network; and (v) we are authorized to charge you for the product or service using the established payment method and the information you provide that is stored in your account as of the applicable date for payment. Your assurances of payment and our rights to collect payment include any obligation you may have to pay any taxes or delivery charges described as being applicable to the product or service you are buying. In addition, you agree that you will be responsible for any credit card chargeback fees as well as any reasonable collection costs we incur as a result of your failure to pay on a timely basis.


Returned Check fee for Insufficient Funds (NSF): $35.00

TERMS AND CONDITIONS: This application is for direct ordering of pharmaceutical products and is subject to acceptance of Pharmox LLC. The terms and conditions, including pricing, related to sale of products are fully set forth in the account price list and are subject to change at any time. It is the responsibility of the account holder or its representative to report any discrepancies of any matter. If this application is accepted, the newly approved account holder and its representatives agree to be bound by the terms and conditions prevailing at the time of each order. Should there be any conflicts between the terms and conditions of the prevailing pricing list, the former terms and conditions shall prevail. Pharmox will follow Industry guidelines concerning “suspicious orders” and will develop thresholds of items ordered based on quantities specified on this application. At any point Pharmox retains the right to ask specific questions pertaining to customers reaching and/or exceeding thresholds of ordering controlled substances. Pharmox reserves the right to hold any order out of compliance based on this application. Background checks may be performed on all persons listed on application. Customer must contact Pharmox before conducting prescription internet fulfillment.

DISCLAIMERS: Pharmox reserves the right to amend this policy. This policy supersedes all previous policies and is hereby automatically incorporated into any prior customer supply agreements or written contracts.